Privacy Policy

Effective date: September 15, 2026

This Privacy Policy describes how UNBUTTON collects, uses, and shares personal information when you visit or make a purchase from UnbuttonHealth.com. UNBUTTON is a brand operated by 1424344 B.C. LTD., a company incorporated in British Columbia, Canada. For privacy questions or requests, contact care@unbuttonhealth.com.

Personal information we collect

To provide our products and services, we may collect personal information when you visit UnbuttonHealth.com, place an order, create an account, contact us, or interact with our marketing.

This may include your name, email address, billing and shipping addresses, telephone number if provided, order details, account information, customer-service communications, marketing preferences, IP address, device and browser information, and website activity collected through cookies and similar technologies.

Our store is hosted by Shopify. Shopify and the payment providers available through Shopify process payment and transaction information to complete purchases, prevent fraud, and provide related commerce services. UNBUTTON does not directly receive or store your complete payment-card number.

For more information, review Shopify’s Consumer Privacy Policy.

How we use personal information

We may use personal information to:

  • Process payments and fulfill, deliver, return, or refund orders.
  • Provide customer service and respond to questions.
  • Create and manage customer accounts.
  • Send order, shipping, account, and other service-related communications.
  • Send promotional communications when permitted by law and according to your preferences.
  • Operate, maintain, personalize, and improve our website, products, and services.
  • Measure website performance and understand how customers use the store.
  • Detect, investigate, and prevent fraud, security incidents, misuse, and other harmful activity.
  • Comply with legal, tax, accounting, and regulatory obligations.
  • Establish, exercise, or defend legal claims.

How we share personal information

We may share personal information with service providers that help us operate our business, including:

  • Shopify, which hosts and operates our online store.
  • Payment processors and fraud-prevention providers.
  • Warehousing, fulfillment, shipping, and delivery providers.
  • Customer-service, email, and marketing providers.
  • Website hosting, security, analytics, and advertising providers.
  • Professional advisers such as accountants, lawyers, insurers, and auditors.

We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a merger, financing, reorganization, sale, or transfer of all or part of the business.

Some privacy laws define certain advertising or analytics disclosures as “selling,” “sharing,” or “targeted advertising,” even when no money is exchanged. Where required, customers may have the right to opt out of those activities.

Shopify processes customer information according to its own privacy practices. Learn more in Shopify’s Consumer Privacy Policy.

Cookies and similar technologies

UNBUTTON, Shopify, and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, prevent fraud, improve performance, and support marketing or advertising.

  • Essential cookies are required for functions such as the shopping cart, checkout, account access, security, and fraud prevention.
  • Functional cookies remember choices and improve website features.
  • Analytics cookies help us understand visits, traffic, and website performance.
  • Advertising cookies and pixels may help measure campaigns or show more relevant advertising.

Where required by applicable law, non-essential technologies will be used according to your consent and privacy preferences. You may also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

For information about cookies used by Shopify, review Shopify’s Cookie Policy.

Marketing communications

If you choose to receive marketing communications from UNBUTTON, we may send you product news, offers, and other promotional messages according to your preferences and applicable law.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting care@unbuttonhealth.com.

Unsubscribing from marketing does not prevent us from sending non-promotional communications necessary to complete or service a transaction, such as order confirmations, shipping updates, security notices, refund information, or responses to customer-service requests.

Data retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal, tax, accounting, and regulatory requirements, resolve disputes, prevent fraud, and enforce our agreements. Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we may delete or anonymize it, subject to applicable law and the retention practices of Shopify and our other service providers.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should contact us if you believe your account or personal information has been compromised.

International processing

UNBUTTON’s online store, customer transactions, payments, and order operations are primarily supported by Shopify and service providers serving the United States. UNBUTTON does not maintain a separate customer-marketing database in Canada solely because its operating company is incorporated there.

Authorized personnel in Canada may access limited order, transaction, and customer information for accounting, administration, legal compliance, and customer support. Shopify and our other service providers may process or store personal information in the United States, Canada, and other countries where they or their service providers operate.

Personal information processed outside the jurisdiction where you live may be subject to the laws of that jurisdiction.

Your privacy rights

Depending on where you live and subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Opt out of certain uses or disclosures for targeted advertising where applicable.
  • Receive additional information about how personal information is collected, used, or disclosed.

To submit a privacy request, email care@unbuttonhealth.com and include enough information for us to identify your account or transaction and understand your request. We may need to verify your identity before completing the request.

We will not discriminate against you for exercising an applicable privacy right. Some requests may be limited or declined where permitted or required by law, including when information must be retained for transaction, tax, fraud-prevention, security, or legal purposes.

Customers using Shop or Shop Pay may also manage certain information through their Shopify or Shop privacy controls.

Children’s privacy

Our website and products are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that a child has provided personal information through our website, please contact care@unbuttonhealth.com so we can review the request and take appropriate action.

Individuals under the age of majority where they live should use the website or place an order only with the involvement and permission of a parent or legal guardian.

Third-party websites and services

Our website may contain links to websites, platforms, or services operated by third parties, including social-media platforms. Their privacy practices are governed by their own policies, and UNBUTTON is not responsible for how those third parties collect, use, or protect personal information.

We encourage you to review the privacy policy of any third-party website or service you choose to visit or use.

Features provided by Shopify, Shop, Shop Pay, payment providers, social-media platforms, and other integrated services may also be subject to separate terms and privacy policies from those providers.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal obligations. The updated version will be posted on this page with a revised effective date.

Questions, requests, or complaints

For questions, privacy requests, or complaints, contact:

UNBUTTON
Email: care@unbuttonhealth.com
U.S. mailing address: 4160 E 2nd Street, #1297, Casper, Wyoming 82609, United States

UNBUTTON is a brand operated by 1424344 B.C. LTD., a company incorporated in British Columbia, Canada.